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I Need Help Connecting My Router To My Smartbowl.

Check your network name and password (case-sensitive). Take a look at your Wi-Fi settings and make sure you’re operating on a 2.4gHz network. Check to see if you have any firewalls activated. Look for your DHCP setti...

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Why Isn't My Smartbowl Charging?

To check for charging issues, first remove the metal tray from your SmartBowl. Turn the bowl off, then back on, and plug the Micro-USB cord directly into the back of the bowl. Once the bowl is plugged in and powered o...

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What Do The Lights Mean On My Smartbowl?

Red and white lights running halfway across the bowl on the right side This means that the bowl is connecting to Wi-Fi and syncing with your data. Four red lights on the right side This means that the b...

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How Do I Clean The Smartbowl?

Turn off the bowl, remove the metal tray, and wash the tray by hand or in the dishwasher. Wipe the bowl with a damp cloth as needed.

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How Do I Change My Wi-fi Network Or Password?

When attempting to change your wifi network name or password that the feeder is connected to the first is to confirm that the SSID (wifi network name) your phone is on is the 2.4GHz network and not the 5GHz network. T...

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How Do I Change My Pet's Food?

We've made it simple to change the food information inside of your Petnet Mobile app. Follow the steps below: Inside your Petnet app, select the Food Tab.  Select the Edit option to bring up the Food Profile Page  ...

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How Do I Change My Pet's Photo/age/weight/ Activity Level?

Go to the "Pet" screen and tap "edit" to change your pet's profile.

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What Information Is Displayed On The Dashboard?

The three horizontal stripes on the top left of the app is where you access your Petnet Settings. In your settings, you can edit your account email and password, connect compatible apps, edit notifications, and contac...

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How Do I Add A Feed To My Plan?

Go the “Meals” screen and tap “Add a Feed” to name your feed, set the time and add the planned amount. Toggle the “Reminders” switch to “on” for feeding reminder alerts.

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How Do I Wake The Smartbowl From Sleep Mode?

Tap the bowl to wake it up from sleep.

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How Do I Reset The Bowl Scale?

There are two ways that you can reset the scale: within the app, by tapping the scale icon in the top right of the “home” screen, and then tapping “Zero” on the scale indicator; or by feeding your pet. (See “How do I ...

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How Do I Use The Smartbowl Scale Function?

From the "Home" screen, tap the "scale" icon in the upper right corner. That will take you to the scale view, showing the amount, cups or calories, of anything in the bowl.

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