Sign up for SmartDelivery, a recurring pet food delivery service from Petnet, and get the SmartFeeder for $99 (MSRP $179) plus the cost of food.
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Can I Have More Than One Bag Of Food Shipped At One Time?
No. Only one bag of food is shipped to your location. You can adjust your shipping intervals inside your settings to personalize your shipping needs. The Subscription Bundle offer is only one per customer.
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Will I Receive The Bag Of Food And The Smartfeeder At The Same Time?
The SmartFeeder and your first bag of food are shipped separately from different locations. You will receive an email and a tracking number for each as they ship. We try our best to have both shipments arrive to your ...
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How Long Must I Stay On Subscription For Smartdelivery?
You have the ability to cancel at any time after your first bag of food has arrived. To cancel, please call our Customer Support at 1-855-738-4650.
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Where Can I Provide Feedback To Help Improve The Smartshop Experience?
Thanks for caring to help! We are accepting feedback for the Web Experience here and the Delivery Experience here.
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How Do I Change The Status Of My Smartdelivery Subscription?
Login to your account and under Overview click Manage My Subscription and then Status ---> Edit. This will take you to a Change Plan Status view where you can choose Pause or Active for your plan status, and click ...
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How Do I Edit My Plan Details?
Login to your account and under Overview click Manage My Subscription and then Plan Details ---> Edit. This will take you to an Edit Plan view where you can choose from available Bag Sizes and edit the frequency (i...
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How Do I Skip A Delivery?
Login to your account and navigate to Overview click Manage My Subscription and then Order Status ---> Skip Delivery. Confirm your choice by clicking Skip Delivery, and check your email for confirmation.
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How Do I Edit My Shipping Information?
Login to your account and under Overview click Manage My Subscription and then Shipping Information ---> Edit, then make changes and click Save Changes.
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How Do I Check My Order History?
Login to your account and click Order History at the top of the page. This will show you a detailed view of your Order Status, Date, Number, Promo Code and Total Cost.
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How Do I Edit My Payment Method?
Login to your account and navigate to Payment Method ---> Edit, then make changes and click Save.
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What Are The Different Ways To Start Smartdelivery?
There are three ways to start SmartDelivery. You may sign up for SmartDelivery by creating an account in SmartShop. When you sign up for SmartDelivery you will receive your first 3 bags for free. (3 free bag offer is...
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How Can I Filter My Food Recommendations By Budget?
Login to your account and navigate to Recommendations at the top of the page. This will take you to a view of your pet’s Food Recommendations, with a dropdown that allows you to choose between $ Low, $$ Medium and $$$...