Sign up for SmartDelivery, a recurring pet food delivery service from Petnet, and get the SmartFeeder for $99 (MSRP $179) plus the cost of food.
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How Do I Stop A Feeding In Progress?
You may have accidentally set a feed for too much and you've noticed while food is still being dispensed. If this happens we have some tips for you. While the food is being dispensed press the Manual Feed button on t...
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Why Am I Getting Numerous Low Battery Warnings?
SmartFeeder (1st & 2nd Generation) Check the micro USB connection in the bottom of the SmartFeeder Base to ensure that the connection is tight and secure. Confirm the wall adapter is plugged into the wall. Take ...
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What does the blinking light on my SmartFeeder bowl mean?
Long red/ two short red LED blinks This means that the attempt to connect was successful however, the bowl is recognizing 5GHz network name or the Password or Network name was entered incorrectly. Long red/...
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What Do The Lights Mean On My Smartfeeder Base?
White If you see a white light around the Manual Feed button on the base of your feeder, this means that your SmartFeeder is online and successfully connected to your Wi-Fi, and everything is good to go! Pu...
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Why Isn't My Smartfeeder Charging?
SmartFeeder (2nd Generation) In order to get the light to illuminate on the Feeder Base let's follow these steps: On the back of your Feeder Base, confirm that the power switch is on and exposing the green sticker. ...
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How Do I Clean The Smartfeeder?
Turn off the feeder. Remove the metal tray and bowl by pressing the bowl latch release button and pull both pieces out from the feeder. Wash the metal tray by hand or in the dishwasher. Wipe the bowl with a damp clot...
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How Do I Change The Portion Size Dispensed When Using The Smartfeeder Manual Feed Button?
Tap the “Device” icon at the bottom of the screen. Select “Manual Feed Portion”. Change the amount and click “Yes”.
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How Do I Disable The Manual Feed Button On My Smartfeeder?
Tap the "Device" icon at the bottom of the screen. Toggle the "Manual Feed" Button to "off".
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How Do I Change My Wi-fi Network Or Password?
When attempting to change your wifi network name or password that the feeder is connected to the first is to confirm that the SSID (wifi network name) your phone is on is the 2.4GHz network and not the 5GHz network. T...
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How Do I Change My Pet's Food?
We've made it simple to change the food information inside of your Petnet Mobile app. Follow the steps below: Inside your Petnet app, select the Food Tab. Select the Edit option to bring up the Food Profile Page S...
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How Do I Change My Pet's Profile Information?
To change your Pet's profile information in the app follow these steps: Open the Petnet App and select the Pet Tab. Press the Edit option. This will allow you to make changes to the following: Pet's Photo Pet's Ag...
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How Do I Set Up Scheduled Feedings?
Your SmartFeeder allows you to set up multiple scheduled feedings any time throughout the day. To create a Scheduled Feeding: Tap the Meals icon at the bottom of the screen. Press the “Add A Feed” button to add a ne...