How To Connect Your Smartfeeder To Your Wifi

Connecting your Petnet SmartFeeder to WiFi at home is simple. For your convenience, we created this video outlining the easy steps it takes to connect the SmartFeeder to WiFi, in case you run into trouble. For addistional information, click here to view or download the SmartFeeder User Manual.

The SmartFeeder 2nd Generation connects to your wifi through Bluetooth. Check your phone settings to ensure that your Bluetooth is enabled and that your phone is connected to your 2.4Ghz wifi network.
 

• Download the Petnet Mobile app from the App Store or Google Play store.

• Create your account by selecting Create an Account

You will be sent an email shortly to verify your account. When your confirmation is complete you will come to the Let’s get started page in your app.

• Press Continue to get started.

Scan the QR code on the bottom of the SmartFeeder. It may help to tilt the SmartFeeder back so that you are able to reach the QR code in the located in the middle.

Enter your 2.4Ghz wifi network name and your password and press continue. Wifi and password fields are case sensitive.

Please make sure your Bluetooth is enabled and your feeder is turned on. Press Get Started to connect your feeder.

During this process, please allow a few minutes for your feeder to connect.

You are now connected to your SmartFeeder.

SmartFeeder (1st Generation)

Remove the SmartFeeder bowl from the base.

• Place the SmartFeeder bowl in front of you, and power it on.

• Remove the metal tray from the SmartFeeder bowl

Make sure your phone is connected to WiFi

• You’ll need to be connected to a 2.4GHz network, not 5GHz. This is important because 2.4GHz provides coverage over a further distance than 5GHz.

• If you’re not sure how to connect to your 2.4GHz network, or you’re unsure of where it’s located, your WiFi service provider can help you locate and connect to it.  

Make sure your phone doesn’t have any privacy settings on

• Remove any screen protectors, and turn your brightness all the way up.

Login to the Petnet app

• Enter your password

• Press “continue”

• Turn to SmartFeeder bowl on

• On your phone, press “connect”

Lay your phone down on the left side of the SmartFeeder bowl

• Don’t lay your phone down on the flashing green or red lights on the right side of the bowl.

• Your phone will be flashing white into the sensor on the left side of the bowl

• The lights on the right side will eventually slow down or stop.

• Once your phone stops flashing, a delayed green light will flash on the right side of the bowl to confirm a connection is made.  

If you do not get the green light, make sure these steps were completed:

• 2.4GHz network confirmed

• Phone brightness turned up

• Phone placed on left corner of bowl

• Green lights blinking successfully

If you’re still having issues connecting your SmartFeeder bowl to your WiFi router, it may be an issue with WiFi. Most likely, you’ve connected to a 5GHz network instead of a 2.4GHz. Don’t worry, we’ve included some quick troubleshooting tips below to roll through with.

1. Check that your network name and password (case-sensitive) are correct.

2. Look at your Wi-Fi settings and make sure it’s operating on a 2.4 gHz network.

3. Check to see if you have any firewalls activated.

4. Look for your DHCP settings on your router. Check that the TCP 31314 port is open.