SmartFeeder Support

You are now connected to your SmartFeeder and it is time to tell us more about your pet! We've created this video to help guide you through how to set up your pet's profile so that you can feed your pet the most accurate portion size.

The Petnet SmartFeeder is designed to feed one pet per feeder. Your Petnet app will only display the pet's profile that is connected to the active SmartFeeder.  To operate multiple Feeders you must log out of the app and create a separat...

Connecting your Petnet SmartFeeder to WiFi at home is simple. For your convenience, we created this video outlining the easy steps it takes to connect the SmartFeeder to WiFi, in case you run into trouble. For addistional information, c...

Putting together your SmartFeeder is simple to do. There are a few easy steps to follow depending which generation SmartFeeder you are assembling. Putting together your SmartFeeder is easy to do. Let’s review the steps on how to assembl...

SmartFeeder (2nd Generation) The SmartFeeer is designed to remain plugged in at all times. There is a backup battery that will last for up to 8-10 hours should you have a power outage. To ensure your SmartFeeder remained charged, plug th...

The Petnet SmartFeeder user manual will help guide you and your furry loved one start a new feeding experience. This manual will cover the setup and installation steps, a feature overview, cleaning instructions and more! Download - Smart...

The SmartFeeder is designed to stay plugged in at all times, but if your power at home goes out, the battery will last for up to approximately 9 hours. Please take a look at our charging troubleshoots if you are having some issue with ke...

The SmartFeeder is designed to hold approximately 7lbs of dry kibble. The Food Container/ Hopper of the SmartFeeder can hold close to 2 gallons of kibble. Let the feeds begin! (Applicable to SmartFeeder generations 1 & 2)

The Petnet SmartFeeder is designed to feed one pet per feeder. Your Petnet app will only display the pet's profile that is connected to the active SmartFeeder.  To operate multiple Feeders you must log out of the app and create a separat...

SmartFeeder (2nd Generation) The SmartFeeer is designed to remain plugged in at all times. There is a backup battery that will last for up to 8-10 hours should you have a power outage. To ensure your SmartFeeder remained charged, plug th...

SmartFeeder (2nd Generation) Your SmartFeeder will display the MAC address on the information plate located on the bottom of the Feeder Base.  SmartFeeder (1st Generation) Your SmartFeeder's MAC address will be the series of number and l...

Petnet Mobile App has been optimized for: iPhone 6 & newer (iOS 9.3 & above) Please note that earlier generations of iPhones on iOS 9.3 & above may still download the Petnet mobile app, however, the graphics may overlap due ...

Putting together your SmartFeeder is simple to do. There are a few easy steps to follow depending which generation SmartFeeder you are assembling. Putting together your SmartFeeder is easy to do. Let’s review the steps on how to assembl...

The Petnet SmartFeeder user manual will help guide you and your furry loved one start a new feeding experience. This manual will cover the setup and installation steps, a feature overview, cleaning instructions and more! Download - Smart...

When an account email has been changed, all email updates regarding feeder alerts, SmartDelivery shipping or payment related material along with other messages from Petnet will be delivered to the new account address. 1. Open the Petnet ...

To create a Petnet account download the Petnet mobile app from your Apple Store or the Google Play store.  Open your app to the login screen.  On the bottom right of the Petnet app, select Create an Account. You will notice a password co...

There are a few ways to reset your password for your account in case you should ever forget.  Click here to reset your password.  Enter your Petnet account Email and press Send Reset Email.  You will be sent a link to your email to reset...

To sign in to your account, locate and open the Petnet App on your mobile device.  Here on the login screen, please enter your email used for your Petnet Account.  Place in the password in the empty password field below.  Tap "Sign In" w...

You are now connected to your SmartFeeder and it is time to tell us more about your pet! We've created this video to help guide you through how to set up your pet's profile so that you can feed your pet the most accurate portion size.

Turn off the feeder. Remove the metal tray and bowl by pressing the bowl latch release button and pull both pieces out from the feeder. Wash the metal tray by hand or in the dishwasher. Wipe the bowl with a damp cloth as needed. Remove ...

Tap the “Device” icon at the bottom of the screen. Select “Manual Feed Portion”. Change the amount and click “Yes”.

Tap the "Device" icon at the bottom of the screen. Toggle the "Manual Feed" Button to "off".

When attempting to change your wifi network name or password that the feeder is connected to the first is to confirm that the SSID (wifi network name) your phone is on is the 2.4GHz network and not the 5GHz network. The SmartFeeder will ...

We've made it simple to change the food information inside of your Petnet Mobile app. Follow the steps below: Inside your Petnet app, select the Food Tab.  Select the Edit option to bring up the Food Profile Page  Select the Brand opti...

To change your Pet's profile information in the app follow these steps: Open the Petnet App and select the Pet Tab. Press the Edit option.  This will allow you to make changes to the following: Pet's Photo Pet's Age Pet's Breed Age We...

Your SmartFeeder allows you to set up multiple scheduled feedings any time throughout the day.  To create a Scheduled Feeding: Tap the Meals icon at the bottom of the screen. Press the “Add A Feed” button to add a new scheduled feeding....

Your SmartFeeder allows you to feed your pet from anywhere in the world. To trigger a Remote Feed: Tap the Home icon at the bottom of the screen. Press the circle in the upper right corner. Choose the amount of food you’d like to dispen...

The three horizontal stripes on the top left of the app is where you access your Petnet Settings. In your settings, you can edit your account email and password, connect compatible apps, edit notifications, and contact Customer Support. ...

Connecting your Petnet SmartFeeder to WiFi at home is simple. For your convenience, we created this video outlining the easy steps it takes to connect the SmartFeeder to WiFi, in case you run into trouble. For addistional information, c...

First, push the Manual Feed button - this will cancel a feed that’s in progress.   If that does not stop the feeder from dispensing, pull the bowl out of the feeder body - that will disconnect the SmartFeeder and cancel a feed that is i...

You may have accidentally set a feed for too much and you've noticed while food is still being dispensed. If this happens we have some tips for you. While the food is being dispensed press the Manual Feed button on the Feeder Base - thi...

SmartFeeder (1st & 2nd Generation) Check the micro USB connection in the bottom of the SmartFeeder Base to ensure that the connection is tight and secure.  Confirm the wall adapter is plugged into the wall. Take a look at the micro ...

Long red/ two short red LED blinks This means that the attempt to connect was successful however, the bowl is recognizing 5GHz network name or the Password or Network name was entered incorrectly. Long red/ three short red LED...

White If you see a white light around the Manual Feed button on the base of your feeder, this means that your SmartFeeder is online and successfully connected to your Wi-Fi, and everything is good to go! Purple If you see ...

SmartFeeder (2nd Generation) In order to get the light to illuminate on the Feeder Base let's follow these steps: On the back of your Feeder Base, confirm that the power switch is on and exposing the green sticker.  Check for a tight mi...

The system takes time to process the images from your camera so it could take up a few minutes before events are shown in your feeding status card. Close the card and check back within the next 5 minutes to see the full set of events.

You will see the first clip of your feeding appear 1 minute after the feed has been executed as long as motion has been detected. Within 5 minutes of a feeding, all captured events will be sent to your Petnet app for you to enjoy.  5 min...

The camera will detect motion around the time of a feeding and save those events.  If someone was walking by the frame at the time of the feeding, the system will capture that to make sure that it does not miss the event of your pet eating.

The capability works by detecting motion at the time of the feeding. There may be times where your pet does not eat at the designated time or the pet’s movements were not large enough for motion to be detected.

The closer the camera is to the feeder, the more accurate your events will be. Cameras with a wider view may detect motion in other areas of the room such as people walking by or shadows from moving objects.

We currently support the Nest family of cameras: Dropcam, Dropcam Pro and Nest Cam.

In order to see clips from your Nest camera in the Petnet mobile app, you need to have an active Nest Aware subscription. All new Nest cameras come with a 10 day trial, during which you can test out the capability with your SmartFeeder. ...

From your “Home” screen, go to “Settings” and select “Compatible Apps”. Click on “Nest”, enter your login info, and choose your available Nest camera and location. The Petnet app is not compatible with the Nest integration on the Android...

We currently support the following Petnet SmartFeeder models for replacement parts and technical support. SF10C SF10D SF10E SF20A

Once you have completed the troubleshooting with an agent, you may be prompted to complete an RMA process. You will be sent a replacement part within three (3)  to five (5) days (unless otherwise stated). The support agent will provide y...

The SmartFeeder comes with a one year limited warranty. Your warranty covers a replacement product or of the same value or replacement parts available. If you are the original purchaser of the product, and you are not satisfied with this...

The Petnet SmartFeeder user manual will help guide you and your furry loved one start a new feeding experience. This manual will cover the setup and installation steps, a feature overview, cleaning instructions and more! Download - Smart...