Welcome to Petnet Support

Search our FAQ’s for answers to your questions.

Recommended articles

Get started with these popular support posts.

I Need Help Connecting My Router To My Smartbowl.

Check your network name and password (case-sensitive). Take a look at your Wi-Fi ...

Read article

What Do The Lights Mean On My Smartbowl?

Red and white lights running halfway across the bowl on the right side This ...

Read article

What Are The Different Ways To Start Smartdelivery?

There are three ways to start SmartDelivery.  You may sign up for SmartDelivery by...

Read article

How Can I Filter My Food Recommendations By Budget?

Login to your account and navigate to Recommendations at the top of the page. This...

Read article

What Devices Are Compatible With Smartfeeder?

Petnet Mobile App has been optimized for: iPhone 6 & newer (iOS 9.3 & abo...

Read article

Contact us

We’re here to answer your questions by call, email and chat Mon - Fri 8am to 6pm PT and Saturdays 9am to 6pm PT.