SmartDelivery Support

We examine the ingredient list for appropriate proteins, fruits and vegetables, healthy fats and oils and award a higher score, in most cases depending on the position of the ingredient in the list. We also scan for artificial ingredient...

We use your pet’s weight and activity level to estimate their daily calorie goal. In other words, the larger and more active your pet is, the more calories they will burn each day.

We recommend food recipes that match ingredients to what your pet’s ancestors would have eaten in the wild. We then rank the recommendations by the Quality Score.

​​​​​A service that brings pet food straight to your doorstep so you never have to think about buying, or running out of, pet food again.

A digital marketplace that uses artificial intelligence (AI) to guide pet owners to the appropriate foods for their pet’s breed and specific needs. Search for food recommendations of top-quality recipes, curated for your pet and measured...

There are three ways to start SmartDelivery.  You may sign up for SmartDelivery by creating an account in SmartShop. When you sign up for SmartDelivery you will receive your first 3 bags for free. (3 free bag offer is available once per ...

Login to your account and navigate to Recommendations at the top of the page. This will take you to a view of your pet’s Food Recommendations, with a dropdown that allows you to choose between $ Low, $$ Medium and $$$ High.

Login to your account and navigate to Account Information ---> Edit, then make changes and click Save.

Login to your account and navigate to Your Pet’s Profile ---> Edit, then make changes and click Save.

Login to your account and navigate to Account Information ---> Edit, then click Change Password. This will expand a view where you enter your current password and the new password you want to change to. Click Save Changes and keep you...

Go to petnet.io and click My Account at the top of the page and enter your email address and the password you used to create the account.

To create a new account for SmartShop click the "Save Results" at the top of the page, enter your email address and choose a password. Then check your email for confirmation, and add us to your address book to make sure you receive accou...

Thanks for caring to help! We are accepting feedback for the Web Experience here and the Delivery Experience here.

Login to your account and under Overview click Manage My Subscription and then Status ---> Edit. This will take you to a Change Plan Status view where you can choose Pause or Active for your plan status, and click Update Status to sav...

Login to your account and under Overview click Manage My Subscription and then Plan Details ---> Edit. This will take you to an Edit Plan view where you can choose from available Bag Sizes and edit the frequency (in days) of your Deli...

Login to your account and navigate to Overview click Manage My Subscription and then Order Status ---> Skip Delivery. Confirm your choice by clicking Skip Delivery, and check your email for confirmation.

Login to your account and under Overview click Manage My Subscription and then Shipping Information ---> Edit, then make changes and click Save Changes.

Login to your account and click Order History at the top of the page. This will show you a detailed view of your Order Status, Date, Number, Promo Code and Total Cost.

Login to your account and navigate to Payment Method ---> Edit, then make changes and click Save.

No. Only one bag of food is shipped to your location. You can adjust your shipping intervals inside your settings to personalize your shipping needs. The Subscription Bundle offer is only one per customer.

The SmartFeeder and your first bag of food are shipped separately from different locations. You will receive an email and a tracking number for each as they ship. We try our best to have both shipments arrive to your door at the same time.

You have the ability to cancel at any time after your first bag of food has arrived. To cancel, please call our Customer Support at 1-855-738-4650.