SmartBowl Support

Simply plug in the power cable to the back of the bowl and it should fully charge overnight.

Depending on usage, the battery should last between 5-7 days after a full charge.

At most, 2 1/2 cups.

Your SmartBowl’s MAC address will be the second series of number and letters found on the bottom of the bowl.

Petnet Mobile iOS app has been optimized for: iPhone 4s or newer iPod Touch, 5th Generation Petnet Mobile app operates on iOS 8.3. To check your iOS Version, open your mobile device settings page and tap General > About and look for...

Separate the bowl, metal tray insert and charger. Put metal tray on top of the bowl. Plug your AC adapter and USB cord into the bowl.

Red and white lights running halfway across the bowl on the right side This means that the bowl is connecting to Wi-Fi and syncing with your data. Four red lights on the right side This means that the bowl did not properly...

Turn off the bowl, remove the metal tray, and wash the tray by hand or in the dishwasher. Wipe the bowl with a damp cloth as needed.

When attempting to change your wifi network name or password that the feeder is connected to the first is to confirm that the SSID (wifi network name) your phone is on is the 2.4GHz network and not the 5GHz network. The SmartFeeder will ...

We've made it simple to change the food information inside of your Petnet Mobile app. Follow the steps below: Inside your Petnet app, select the Food Tab.  Select the Edit option to bring up the Food Profile Page  Select the Brand op...

Go to the "Pet" screen and tap "edit" to change your pet's profile.

The three horizontal stripes on the top left of the app is where you access your Petnet Settings. In your settings, you can edit your account email and password, connect compatible apps, edit notifications, and contact Customer Support. ...

Go the “Meals” screen and tap “Add a Feed” to name your feed, set the time and add the planned amount. Toggle the “Reminders” switch to “on” for feeding reminder alerts.

Tap the bowl to wake it up from sleep.

There are two ways that you can reset the scale: within the app, by tapping the scale icon in the top right of the “home” screen, and then tapping “Zero” on the scale indicator; or by feeding your pet. (See “How do I feed my pet?”)

From the "Home" screen, tap the "scale" icon in the upper right corner. That will take you to the scale view, showing the amount, cups or calories, of anything in the bowl.

Tap the bowl to wake it up and if there are lights flashing, wait until all the lights are off. Then, press firmly on the front of the metal tray (in the middle of where the lights are) until all of the lights turn on and you hear a chim...

Check your network name and password (case-sensitive). Take a look at your Wi-Fi settings and make sure you’re operating on a 2.4gHz network. Check to see if you have any firewalls activated. Look for your DHCP settings on your router. ...

To check for charging issues, first remove the metal tray from your SmartBowl. Turn the bowl off, then back on, and plug the Micro-USB cord directly into the back of the bowl. Once the bowl is plugged in and powered on, your app should s...