Sign up for SmartDelivery, a recurring pet food delivery service from Petnet, and get the SmartFeeder for $99 (MSRP $179) plus the cost of food.
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What Smartfeeder Models Are Support For Replacement Parts?
We currently support the following Petnet SmartFeeder models for replacement parts and technical support. SF10C SF10D SF10E SF20A
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How Long Does It Take To Receive A Replacement Part?
Once you have completed the troubleshooting with an agent, you may be prompted to complete an RMA process. You will be sent a replacement part within three (3) to five (5) days (unless otherwise stated). The support ...
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Replacements And Returns
The SmartFeeder comes with a one year limited warranty. Your warranty covers a replacement product or of the same value or replacement parts available. If you are the original purchaser of the product, and you are not...
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I Fed My Pet And Immediately Checked Feeding Status In My App But It Says No Event For This Feeding Yet - What Should I Do?
The system takes time to process the images from your camera so it could take up a few minutes before events are shown in your feeding status card. Close the card and check back within the next 5 minutes to see the fu...
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How Long Does It Take For The Clips Of My Pet Eating To Show Up In My App?
You will see the first clip of your feeding appear 1 minute after the feed has been executed as long as motion has been detected. Within 5 minutes of a feeding, all captured events will be sent to your Petnet app for ...
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Why Do I See Other Images In My Camera Such As People Walking By Instead Of My Pet?
The camera will detect motion around the time of a feeding and save those events. If someone was walking by the frame at the time of the feeding, the system will capture that to make sure that it does not miss the ev...
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Why Do I Not See An Image Of My Pet Eating Even Though The Petnet App Says He's Fed?
The capability works by detecting motion at the time of the feeding. There may be times where your pet does not eat at the designated time or the pet’s movements were not large enough for motion to be detected.
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What Is The Best Positioning For The Camera?
The closer the camera is to the feeder, the more accurate your events will be. Cameras with a wider view may detect motion in other areas of the room such as people walking by or shadows from moving objects.
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What Cameras Are Supported?
We currently support the Nest family of cameras: Dropcam, Dropcam Pro and Nest Cam.
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Do I Need A Subscription To Use The Service?
In order to see clips from your Nest camera in the Petnet mobile app, you need to have an active Nest Aware subscription. All new Nest cameras come with a 10 day trial, during which you can test out the capability wit...
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How Do I Get The Petnet App To Connect With The Nest Cam?
From your “Home” screen, go to “Settings” and select “Compatible Apps”. Click on “Nest”, enter your login info, and choose your available Nest camera and location. The Petnet app is not compatible with the Nest integr...
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What Should I Do If My Smartfeeder Will Not Stop Dispensing Food?
First, push the Manual Feed button - this will cancel a feed that’s in progress. If that does not stop the feeder from dispensing, pull the bowl out of the feeder body - that will disconnect the SmartFeeder and can...